Frequently Asked Questions

1. Do I need an appointment to visit the showroom?
Yes, we operate by appointment only to ensure every client receives personalized attention. Book your visit quickly and easily using our Calendly link.

2. Who can purchase tile from Expressive Tile and Stone?
We work with interior designers, contractors, custom home builders, and homeowners. Orders can be placed directly or through your design or build professional.

3. Can I take samples home?
Yes! We allow samples to be checked out and tracked through our sample app. We just ask that all samples be returned promptly so others can enjoy them too.

4. How do I place an order?
Once your selections are finalized, we’ll email an invoice. Orders are placed on Mondays and Thursdays once full payment is received.

5. What forms of payment do you accept?
We accept all major credit cards, ACH bank transfers, and checks. Payment is required in full before orders are placed.

6. What is your return policy?
All sales are final. Due to the custom and special-order nature of our products, we do not accept returns or exchanges. Please double-check measurements and quantities before placing an order—we’re happy to help with that!

7. Where do I pick up my tile?
All tile orders are delivered to our showroom in Conroe, TX for pickup. We'll notify you as soon as your order arrives and coordinate a convenient time for pickup.

8. Do you offer shipping or delivery?
For most orders, tile is shipped to our showroom for pickup. However, for large orders—residential or commercial—we may be able to arrange delivery directly to the jobsite. This depends on availability and routes of freight carriers, and we’ll confirm those details at the time of order.

9. What are your lead times?
Lead times vary depending on the product. In-stock items may ship within 2 weeks, while custom and handmade tiles can take 6–12 weeks. We’ll always communicate timelines before you place your order.

10. Do you offer design assistance?
Yes! Whether you're a homeowner or a designer, we guide you through the selection process to help you create a cohesive and beautiful space.

11. Do you offer in-home appointments?
We do offer in-home visits for certain projects, depending on location and scope. Reach out to see if your project qualifies.

12. Do you offer installation?
We don’t install tile ourselves, but we work closely with a network of trusted installers and are happy to provide recommendations.

13. Do you offer trade discounts?
Yes! We offer a tiered discount program for designers, contractors, and builders. If you’re an industry professional, we’d love to partner with you.
👉 Click here to apply for our Trade Program

14. Do you carry outdoor and pool tile?
Yes! We have an expanding collection of tile and pavers for outdoor kitchens, patios, and pools. Ask to see our outdoor offerings when you visit.

15. How do I care for my tile?
Each material is different. We provide care and maintenance recommendations specific to your selected product at the time of purchase. Always use pH-neutral cleaners and avoid harsh chemicals.

16. Do your products come with a warranty?
Many of our vendors offer manufacturer warranties. We’ll share any applicable warranty details with you at the time of purchase. Installation-related issues should be addressed directly with your installer.

17. Do you offer a VIP experience?
Yes! Our Sip & Shop Design Sessions are part of our exclusive VIP experience. It’s a fun and relaxed way to explore tile selections with your clients over champagne or wine and a charcuterie board. This elevated experience is perfect for designers who want to create a memorable, creative moment with their clients.
👉 Click here to schedule your VIP appointment

18. Why should I buy from Expressive Tile and Stone?
We’re not just a tile store—we’re a creative partner. With a background in interior design and luxury remodeling, we understand both the vision and the build. Our curated showroom features exclusive, artisan, and high-quality products you won’t find in big box stores. We’re small, boutique, and passionate about helping you create something special.

19. What happens if my tile arrives at the showroom damaged?
We inspect all shipments upon arrival. If any tile is damaged, we will file a claim with the vendor or freight carrier right away and work quickly to get replacements ordered. We’ll communicate the process with you and keep you updated on timelines.

We strongly encourage clients (or their contractors/designers) to inspect all tile at the time of pickup. Once tile leaves our showroom, we are not responsible for any damage that occurs during transport, handling, or installation.

20. Do you offer custom tile options?
Yes! We work with several artisan vendors who create handmade, hand-painted, and fully custom tiles. Whether you're looking for a unique pattern, a specific color, or even a custom mosaic mural, we can help bring your vision to life. Custom tile lead times and pricing vary, and we’ll guide you through every step of the process.

21. Where do you source your tile, and how do you select what’s in the showroom?
We source our tile from a curated group of vendors across the U.S. and internationally. Many of our tiles are handmade, hand-painted, or crafted by artisan studios that specialize in unique finishes, sustainable materials, and high-quality production.

Every item in our showroom is carefully selected with design, craftsmanship, and durability in mind. With a background in interior design and luxury remodeling, we handpick tiles that not only meet high standards of quality but also spark creativity and bring a designer’s perspective to every project. We focus on offering selections that are both timeless and expressive—pieces you won’t find in big box stores.